Troubleshooting
7 articles
Problems signing in or joining
Punchly has no passwords, so most sign-in problems come down to the code email or the invitation link.
I can’t add or change time
When Punchly refuses to save time, it says why. These are the reasons, and what to do about each.
Something is missing from my screen
A screen, a button or a number that a colleague has and you do not is almost always down to your role, a workspace setting, or the plan.
My report does not show what I expect
When the numbers look wrong, the time is usually there but left out by a rule or a filter. Check these in order.
Kiosk problems
What to do when the tablet at the door does not behave.
Messages at the top of the app
Now and then a coloured bar appears above the app. There are three kinds, and each means something different.
Contact support
If this guide does not answer your question, the Punchly team can be reached from inside the app.