Problems signing in or joining

Punchly has no passwords, so most sign-in problems come down to the code email or the invitation link.

The code did not arrive

• Check the spam or junk folder.
• Check the address shown on the screen. If it is wrong, press Change it.
• Wait 30 seconds and press Resend code.
• If the address is a Google or Microsoft account, use Continue with Google or Continue with Microsoft instead. It opens the same account.

The code does not work

• A code lasts 30 minutes. Ask for a new one.
• Only the newest codes work. If you asked several times, use the latest email.
• You can also click the sign-in link in the same email.

“Too many attempts”

Punchly limits how many codes one email address can ask for, and how many wrong codes can be tried. The screen says how long to wait. Wait that long and try again.

The invitation link does not work

“This invitation can’t be used” means the link has expired, was cancelled, or was already used. An invitation lasts 14 days and works once. Ask a workspace admin to send it again from the Team screen.

The invitation was sent to another address

You are signed in with a different email from the one that was invited. The page shows both addresses and gives two choices: log in as the invited address, or join with the address you are signed in with.

I signed up and landed in an empty workspace

You created a new workspace of your own when you meant to join your company’s. Open Manage workspaces from your initials. If your invitation is listed, press Accept. If not, ask your admin to invite the email address you signed up with.